Terms & Conditions

  1. ACCEPTANCE
    1. You acknowledge and agree that, by using or accessing the Services, you are indicating that you have read, and that you understand and agree to be bound by these terms, whether or not you have accepted these terms via our Site or by signing these terms either physically or electronically. If you do not agree to these terms, then you have no right to access or use the Services.
  2. BOOKINGS
    1. We do our best to ensure that the printed and published programme is as accurate as possible. In exceptional circumstances, we reserve the right to make last minute changes or cancellations.
    2. Prices are correct at the time of printing and Re:Centre reserves the right to alter prices without prior notice according to market fluctuations. 20% VAT is included in all prices quoted.
    3. Re:Centre retains the right to charge a 50% cancellation fee of the agreed hire if the event is cancelled at any point after it is confirmed. If 14 days’ notice is not given prior to the event, Re:Centre reserves the right to charge you 100% of your hire fee; this will be decided at the manager’s discretion.
    4. We operate a 24 hour cancellation policy for class bookings. If a Community member or guest fails to attend an appointment without providing such notice, the full cost of the booking will be payable.
    5. Those attending an event at Re:Centre must remain within the privately hired areas booked.
    6. You are asked to arrive in good time for any appointment or class or event. We cannot guarantee your admission if you arrive late.  Where health and safety is involved, this will be at the discretion of the instructor / practitioner.  Where the booking is for a workshop or event, we will do our best to allow entry at a time that will not adversely affect the event or the audience.
    7. An instructor / practitioner has the right to refuse entry or ask you to leave if they feel that theirs, yours or another’s safety or enjoyment are being put at risk.
    8. It is your responsibility to ensure that you are medically capable of participating in any activity at Re:Centre. All activities and treatments are undertaken at your own risk.
  3. DEPOSITS FOR HIRE
    1. A deposit of £100 is required f0r the Workshop Space, and £250 for the Event Space. Provided no items have been damaged, your deposit will be fully refunded after your event.
  4. USE OF STUDIO & TREATMENT ROOMS
    1. These may only be used when supervised by a trained professional and member of our team. They are not open for unsupervised use for members of the Re:Centre community or guests outside of the scheduled timetables.
  5. ARTIST PROGRAMME
    1. An application fee of £10 is payable at the time of application for a space.
    2. The application fee is non-refundable.
    3. We cannot guarantee that each applicant will be offered a space on a programme.
    4. We cannot guarantee that successful applicants will be offered a space on their preferred programme, although we will do our best to wherever possible.
    5. We aim to confirm an offer of a space on a programme three months before the start of a programme wherever possible.
    6. After receiving an offer of a space on the Programme, a deposit of £100 must be paid in order to confirm your place, and the Season must be paid in full one month in advance of the Programme’s start, unless otherwise expressly agreed in writing.
  6. COMMUNITY
    1. The annual community fee is non-refundable.
    2. Members of our Community must make sure that notice is given to the Club of any change of contact details whether name, postal address, email address or contact numbers. Failing such notice, all communications shall be presumed to have been received within 5 days of the postmarked date.
    3. Community fobs will be issued to all Community Members and must be presented to enjoy any of the benefits associated with being part of our community.
    4. Community fobs are non-transferable and must not be lent to or used by another person other than the Community Member themselves.
    5. In the event that a fob is lost, a replacement fee of £10 will be payable to replace this.
    6. You may be required to present proof of your membership and ID to enjoy discounts or when accessing events.
    7. Payment and receipt of the fee does not imply any guarantee that any of the benefits associated with being part of our community will continue for the full year from the date of payment.
    8. It is necessary for the purpose of providing its Community with advice and support in relation to our facilities to hold certain data concerning the Community Member’s identity, contact details and general health on our files. By signing the application form you are expressly consenting to Re:Centre having authority to keep this data for the duration of your community membership and for up to two years afterwards (or, if membership is refused for any reason, for a period of two years from the date you complete this form) to assist us in providing you with the best possible service.
    9. By signing the application form you will be indicating your consent to receiving emails and SMS messages. For the avoidance of doubt, you are not affecting any of your rights under the Data Protection Act 1998.
    10. The Company may assign the benefit of the Membership Agreement to a third party at any time without notice to the Member. A person who is not party to the Membership Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Membership Agreement.
    11. The Company may communicate with its Community via electronic mail (“email”) and/or by SMS. By providing an email address or mobile telephone number to the Company, the Member consents to receiving email and/or SMS communications from the Company, including notices pursuant to these terms and conditions.
    12. The Community Member also accepts that email and/or SMS may not be a secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Member by email and/or SMS.
    13. The Company may communicate with the Members via a newsletter, notice boards and through content on our website.
    14. By being a Community Member, the Member consents to receiving written, email and SMS communications from the Company.
    15. The Member also accepts that the newsletter and website may not be a secure and confidential means of communication and will contain photographs of Club events and functions. The Company will not be liable for any loss or damage suffered as a result of communication in the newsletter or on the website.
  7. PERSONAL BELONGINGS
    1. Where we have made storage available, we would remind you that all possessions are stored there at your own risk. We would ask that contents be removed by the end of the session or day.  Any contents left beyond a visit will be removed and stored for 1 month.  After that, any unclaimed contents will be donated to a local charity.
  8. BEHAVIOUR & CONDUCT
    1. Loud and abusive language is not welcome at Re:Centre.
    2. Re:Centre is a digital detox zone. Out of consideration to all our guests, all devices should be set to silent whilst visiting Re:Centre and use of mobile phones, tablets and any other device should be kept to a minimum.  We appreciate that there may be emergencies and exceptional circumstances where you will need to use a mobile device, but we would request that when necessary this be done discreetly or wherever possible outside the building so as not to affect the experience of others visiting and using the space.
    3. Where guests or Community members fail to respect these guidelines, we may require that you leave the building, and where applicable Community benefits and discounts may be rescinded, subject to the discretion of the General Manager.
  9. FOOD, ALCOHOL & SMOKING
    1. Only food and drinks purchased and served from the Restaurant may be consumed on the premises.
    2. No alcoholic beverages or drugs of any kind may be brought into the Centre. Re:Centre is a strictly alcohol-free venue, please do not bring alcohol on site.
    3. Smoking is also prohibited throughout the Centre.
  10. VACATING
    1. Vacate times are to be confirmed/agreed by Re:Centre prior to confirmation, but will be no later than 9 pm midweek and 8 pm on weekends unless expressly agreed otherwise in writing and subject to grant of a special permit from the Local Authority.
    2. The hirer agrees to vacate and clear the Premises promptly at the end of the hire session so that the doors may be locked at the end time indicated on the Agreement.
    3. Failure to vacate the premises at the agreed time means the Hirer will be liable for an additional charge proportionate to the Hire Charge plus any other costs or expenses incurred by Re:Centre.
  11. MARKETING
    1. Written permission is required from Re:Centre prior to any filming and /o r photography due to be broadcast or exhibited in any way in the building (including all private hire spaces and the exterior of the building).
    2. Re:Centre reserves the right to take photographs and footage before / during / after an event, for marketing purposes.
  12. LIABILITY
    1. Re:Centre will not accept liability for any damage or loss to the personal property of any guest brought onto the premises.
    2. All activities and treatments are taken at your own risk.
    3. Neither the Company nor their employees shall be liable for personal injury sustained by guests or community members whilst on the premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or its employees.
    4. Members or guests who suffer an accident or injury on the Club premises must report the accident or injury and the circumstances in which it occurred to the Manager on site immediately following the accident or injury.
  13. HIRE OF EVENT SPACE / WORKSHOP SPACE
    1. You will be held responsible for any damage caused to the property by your agents and guests attending the event. During building and dismantling of any fittings hirers must protect all floors, walls, soft furnishings, glass, pillars, cornices, entrances, decoration, artworks, furniture and fixtures and fittings relating to the premises. The hirer shall repay to Re:Centre on demand the cost of reinstating or replacing any part of the premises or any property whatsoever belonging to Re:Centre in or upon the premises which shall be damaged, destroyed, stolen or removed during the period of hiring.
    2. The hirer accepts full responsibility of the behavior and appropriate conduct of all guests attending the event, and it is their responsibility to ensure that guests are aware of and comply with our Terms and Conditions.
    3. Re:Centre cannot store or take responsibility for any equipment/products that may be used in conjunction with an event.
    4. There must be no fixings to walls ceilings or woodwork without prior arrangement and consent being granted. Neither are nails, pins, sellotape or glue permitted.
    5. The Workshop Space floor has a sprung wood floor. As such, no stiletto or heeled shoes are allowed in this area.  Where drinks are being served, sufficient measures must be taken to protect the floor from damage and spillages.
    6. No naked flames may be used at Re:Centre unless by prior arrangement.
    7. The hire charge does not include the services of Re:Centre staff.
    8. All accounts must be settled in full on departure or in advance of the event.
  14. INDEMNITY LIABILITY AND INSURANCE FOR HIRE
    1. The Hirer and any performers booked by the Hirer for an event must be in possession of a Public Liability Insurance document and any equipment used for The Hire Period is Portable Appliance Tested (PAT). Re:Centre reserves the right to request a copy of this documentation at any time and will refuse permission to anyone who does not have Public Liability Insurance and whose equipment is not Portable Appliance Tested.
    2. Any property brought to an event remains the responsibility of the owner. Re:Centre will not be liable for any property left behind after a private event.
    3. The Hirer shall indemnify Re:Centre, its employees, contractors and agents from and against all liabilities, claims, demands, actions, expenses, damages, penalties or proceedings arising out of or in any way connected with the hiring in respect of:
    4. Re:Centre are not responsible for any agents or guests booked by the Hirer.
      1. Any loss theft or damage of or to any property;
      2. Any live or recorded music, performance or entertainment;
      3. The death or injury to any person arising out of the Hirer’s use of the premises.
    5. The Hirer shall indemnify ReCentre, it’s officers, employee, contracts and agents against any loss or liability which Re:Centre incurs as a result of any act or omission by the Hirer or any Event attendee or guest including, without limitation, any loss or liability in respect of any damage to property resulting from negligence by the Hirer or any Event attendee or guest.
    6. Re:Centre will not be liable, except in the case of proven negligence or misfeasance on its part or that of its employees servants or agents, for any loss occasioned to the Hirer as a result of the breakdown of equipment, a failure in the supply of electricity, a leakage or penetration of water, a fire or explosion, a government restriction, or an act of God, which may cause the premises to be temporarily closed or the hiring to be interrupted curtailed or cancelled.
    7. The Hirer shall have in force with a reputable insurance company the following minimum insurance arrangements and shall be required to produce proof of such valid insurance to Re:Centre prior to the commencement of the hire:
      1. Employers Liability – with a minimum limit of indemnity of [ ] any one incident (to comply with statutory requirements)
      2. Public Liability – with a minimum limit of indemnity of £[ ] for any single incident.
  15. DATA PROTECTION, USE OF SITE & ONLINE SECURITY
    1. Re:Centre takes all reasonable steps to protect your personal information, however we cannot guarantee the security of any information you disclose online. By using the Re:Centre website you accept the inherent security implications of dealing online and will not hold Re:Centre responsible for any breach of security unless such breach has been caused by Re:Centre’s negligence.
    2. By using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
    3. You agree to use our site in accordance with these Terms and Conditions, only for lawful purposes and in a way which does not infringe the rights of anyone or restrict or inhibit anyone’s use and enjoyment of the site. If you do not comply with these terms, we may deny you access to our site.
    4. Re:Centre takes all reasonable steps to protect your personal information, however we cannot guarantee the security of any information you disclose online. By using the Re:Centre website you accept the inherent security implications of dealing online and will not hold Re:Centre responsible for any breach of security unless such breach has been caused by Re:Centre’s negligence.
  16. STANDARD COMPLAINTS PROCEDURE
    1. Community members and guests are encouraged to make any comment or complaint online via our website. When making comments and complaints via our website, please ensure that all contact details are included on the form so that a member of the management team can contact you to discuss. Should a Community Member or guest wish to discuss any issue in person they can also request to speak to a Manager on duty. If unsure of who to speak to, then managers can always be contacted through the Main Reception
    2. It is our aim to respond within 48 hours of receiving a comment or complaint. All written and verbal complaints are regularly discussed and tracked until resolved.