1.1. You acknowledge and agree that, by using or accessing the Services, you are indicating that you have read, and that you understand and agree to be bound by these terms, whether or not you have accepted these terms via our Site or by signing these terms either physically or electronically. If you do not agree to these terms, then you have no right to access or use the Services.
2.1. We do our best to ensure that the printed and published programme is as accurate as possible. In exceptional circumstances, we reserve the right to make last minute changes or cancellations.
2.2. Prices are correct at the time of printing and Re:Centre reserves the right to alter prices without prior notice according to market fluctuations. 20% VAT is included in all prices quoted unless stated.
2.3. Where we have agreed a 50:50 split of revenue from ticket sales, tickets must be sold and managed solely through Re:Centre’s booking system.
2.4. Re:Centre retains the right to charge a 50% cancellation fee of the agreed hire if the event is cancelled at any point after it is confirmed. If 2 months’ notice is not given prior to the event, Re:Centre reserves the right to charge you 100% of your hire fee; this will be decided at the manager’s discretion.
2.5. We operate a 6 hour cancellation policy for class bookings and 24 hours for an event or workshop. If a member or guest fails to attend an appointment without providing such notice, the full cost of the session will be charged or, where a package of classes has been purchased, the session will be deducted from the remaining allocation.
2.6. Those attending an event at Re:Centre must remain within the privately hired areas booked.
2.7. You are asked to arrive in good time for any appointment or class or event. We cannot guarantee your admission if you arrive late. Where health and safety is involved, we will not allow entrance beyond 5 minutes from the class start time. Where the booking is for a workshop or event, we will do our best to allow entry at a time that will not adversely affect the event or the audience.
2.8. An instructor / practitioner has the right to refuse entry or ask you to leave if they feel that theirs, yours or another’s safety or enjoyment are being put at risk.
2.9. It is your responsibility to ensure that you are medically capable of participating in any activity at Re:Centre. All activities and treatments are undertaken at your own risk.
2.10. Any physical limitations that may affect your ability to participate must be fully disclosed and a Liability Waiver also completed confirming that you have sought medical advice when appropriate.
2.11. Classes, hire and bookings are subject to availability, but we will always do our best to accommodate your chosen class, event, date and time.
2.12. Our programme of classes and events including times may vary from time to time. Our programmes are advertised on our website and on site. Wherever possible, we will advertise changes ahead of time but there may be occasions where we are unable to do so.
2.13. Capacities for classes and events are limited. We operate a ‘first come first served’ booking policy. Pre-purchased bookings take priority over any member or guest that drops in.
2.14. Purchases are for the product or service, and not for the teacher / practitioner / instructor. These are subject to change without notice but, wherever possible, we will advertise changes ahead of time.
2.15. Attendance can only be claimed by checking-in at Reception or with another member of staff. Any alternative check-in methods that may be introduced will be advised to your by a member of our team.
2.16. Anyone who regularly books a class or event online and fails to show without cancelling may be blocked from making online purchases or bookings.
2.17. Anyone participating in a class or event that is under the age of 18 years must have consent in writing from a parent or guardian.
2.18. Purchases of sessions, classes, events or bookings are non-transferrable. Members and guests must not transfer any purchases to another person or permit them to be used by anyone other than themselves. Any assignment, transfer or disposal of purchases made is at the sole discretion of Re:Centre and may only be permitted in exceptional circumstances.
2.19. Fees, pricing structures and packages may be increased by Re:Centre at any time.
2.20. The rights of cancellation and refund and any other limitation expressed in this document do not affect your statutory rights as a consumer. Refunds in relation to products or services may only be credited to the debit or credit card originally used to make the purchase.
2.21. Any Introductory offers, class packs and unlimited memberships start from the date of the first class booked or attended. Introductory offers are only available to completely new guests. If a member or guest has visited our studio under any other pricing option or a third part provider they will not be eligible for these offers.
2.22. Introductory offers cannot be used in conjunction with any other special offers or concessions.
2.23. All pre-purchased packages of classes will expire within the validity periods stated on our website if not used.
2.24. Each person in class needs their own individual account.
3. DEPOSITS FOR HIRE
3.1. A deposit of £100 is required for the Workshop Space, and £250 for the Event Space. Provided no items have been damaged, your deposit will be fully refunded after your event.
4. USE OF STUDIO, REST AREA & TREATMENT ROOMS
4.1. These are available for use by the Re:Centre community outside of the scheduled class times.
4.2. The Rest Area and Studio are shoe free zones. All outdoor footwear should be removed as soon as possible when entering the Rest Area on the first floor and stored in the appropriate spaces provided.
4.3. No crockery, glass or breakable objects are permitted in the Studio or the Rest Area.
4.4. No food is to be consumed in the Studio or the Rest Area.
4.5. Members and guests must not walk barefoot in the Rest Area or Studios if they have verrucae or similar foot complaints.
5. ARTIST PROGRAMME
5.1. An application fee of £12 is payable at the time of application for a space.
5.2. The application fee is non-refundable.
5.3. We cannot guarantee that each applicant will be offered a space on a programme.
5.4. We cannot guarantee that successful applicants will be offered a space on their preferred programme, although we will do our best to wherever possible.
5.5. We aim to confirm an offer of a space on a programme three months before the start of a programme wherever possible.
5.6. After receiving an offer of a space on the Programme, a deposit of £100 must be paid in order to confirm your place, and the Season must be paid in full one month in advance of the Programme’s start, unless otherwise expressly agreed in writing.
7. PERSONAL BELONGINGS
7.1. Where we have made storage available, we would remind you that all possessions are stored there at your own risk. We would ask that contents be removed by the end of the session or day. Any contents left beyond a visit will be removed and stored for 1 month. After that, any unclaimed contents will be donated to a local charity of choice.
8. BEHAVIOUR, ETIQUETTE & CONDUCT
8.1. Loud and abusive language is not welcome at Re:Centre.
8.2. Re:Centre is a digital detox zone. Out of consideration to all our guests, all devices should be set to silent whilst visiting Re:Centre and use of mobile phones, tablets and any other device should be kept to a minimum. We appreciate that there may be emergencies and exceptional circumstances where you will need to use a mobile device, but we would request that when necessary this be done discreetly or wherever possible outside the building so as not to affect the experience of others visiting and using the space.
8.3. Classes, events or bookings start promptly at the advertised times. Community members and guests need to arrive with enough time to change where appropriate, store their belongings and settle in the area before the class, event or booking begins.
8.4. In movement classes where mats and equipment has been used, Community members and guests will be required to wipe these down and clean them at the end of use and return them back to their allocated storage areas under the instruction and supervision of the teacher / instructor / practitioner.
8.5. Where guests or Community members fail to respect these guidelines, we may require that you leave the building, and where applicable Community benefits and discounts may be rescinded, subject to the discretion of the General Manager.
9. FOOD, ALCOHOL & SMOKING
9.1. Only food and drinks purchased and served from the Cafe may be consumed on the premises.
9.2. No alcoholic beverages or drugs of any kind may be brought into the Centre. Re:Centre is a strictly alcohol-free venue, please do not bring alcohol on site.
9.3. Smoking is also prohibited throughout the Centre.
10.1. Vacate times are to be confirmed/agreed by Re:Centre prior to confirmation, but will be no later than 9 pm midweek and 8 pm on weekends unless expressly agreed otherwise in writing and subject to grant of a special permit from the Local Authority.
10.2. The hirer agrees to vacate and clear the Premises promptly at the end of the hire session so that the doors may be locked at the end time indicated on the Agreement.
10.3. Failure to vacate the premises at the agreed time means the Hirer will be liable for an additional charge proportionate to the Hire Charge plus any other costs or expenses incurred by Re:Centre.
11.1. Written permission is required from Re:Centre prior to any filming and /or photography due to be broadcast or exhibited in any way in the building (including all private hire spaces and the exterior of the building).
11.2. Re:Centre reserves the right to take photographs and footage before / during / after an event, for marketing purposes.
11.3. Where Re:Centre has agreed to promote an event, it will be published online on our website and on Facebook 2 weeks before the event. We may additionally advertise via other social media channels or our newsletter but this is at our discretion and Re:Centre is under no obligation to do so.
12.1. Re:Centre will not accept liability for any damage or loss to the personal property of any guest brought onto the premises.
12.2. All activities and treatments are taken at your own risk.
12.3. Neither the Company nor their employees shall be liable for personal injury sustained by guests or community members whilst on the premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or its employees.
12.4. Members or guests who suffer an accident or injury on the Club premises must report the accident or injury and the circumstances in which it occurred to the Manager on site immediately following the accident or injury.
13. HIRE OF EVENT SPACE / WORKSHOP SPACE
13.1. The Hire Fee is as stated or such other price as may subsequently be agreed by Re:Centre and the Hirer.
13.2. A payment of 50% of the agreed price is required to finalise your booking. The remaining amount must be paid 30 days before the event.
13.3. Where we have agreed a 50:50 split of revenue of ticket sales, Re:Centre will not charge the full hire price and accepts sharing the revenue from tickets with the Hirer. The process will be as follows: VAT will be discounted along with 2% in respect of commission for card sales. 50% will then be calculated from the remaining sum. Re:Centre will provide this calculation for the Hirer to then issue Re:Centre with an invoice.
13.4. You will be held responsible for any damage caused to the property by your agents and guests attending the event. During building and dismantling of any fittings hirers must protect all floors, walls, soft furnishings, glass, pillars, cornices, entrances, decoration, artworks, furniture and fixtures and fittings relating to the premises. The hirer shall repay to Re:Centre on demand the cost of reinstating or replacing any part of the premises or any property whatsoever belonging to Re:Centre in or upon the premises which shall be damaged, destroyed, stolen or removed during the period of hiring.
13.5. The hirer accepts full responsibility of the behavior and appropriate conduct of all guests attending the event, and it is their responsibility to ensure that guests are aware of and comply with our Terms and Conditions.
13.6. Re:Centre cannot store or take responsibility for any equipment/products that may be used in conjunction with an event.
13.7. There must be no fixings to walls ceilings or woodwork without prior arrangement and consent being granted. Neither are nails, pins, sellotape or glue permitted.
13.8. The Workshop Space floor has a sprung wood floor. As such, no stiletto or heeled shoes are allowed in this area. Where drinks are being served, sufficient measures must be taken to protect the floor from damage and spillages.
13.9. No naked flames may be used at Re:Centre unless by prior arrangement.
13.10. The hire charge does not include the services of Re:Centre staff.
13.11. All accounts must be settled in full on departure or in advance of the event.
14. INDEMNITY LIABILITY AND INSURANCE FOR HIRE
14.1. The Hirer and any performers booked by the Hirer for an event must be in possession of a Public Liability Insurance document and any equipment used for The Hire Period is Portable Appliance Tested (PAT). Re:Centre reserves the right to request a copy of this documentation at any time and will refuse permission to anyone who does not have Public Liability Insurance and whose equipment is not Portable Appliance Tested.
14.2. Any property brought to an event remains the responsibility of the owner. Re:Centre will not be liable for any property left behind after a private event.
14.3. Re:Centre are not responsible for any agents or guests booked by the Hirer.
14.4. The Hirer shall indemnify Re:Centre, its employees, contractors and agents from and against all liabilities, claims, demands, actions, expenses, damages, penalties or proceedings arising out of or in any way connected with the hiring in respect of:
a. Any loss theft or damage of or to any property;
b. Any live or recorded music, performance or entertainment;
c. The death or injury to any person arising out of the Hirer’s use of the premises.
14.5. The Hirer shall indemnify ReCentre, it’s officers, employee, contracts and agents against any loss or liability which Re:Centre incurs as a result of any act or omission by the Hirer or any Event attendee or guest including, without limitation, any loss or liability in respect of any damage to property resulting from negligence by the Hirer or any Event attendee or guest.
14.6. Re:Centre will not be liable, except in the case of proven negligence or misfeasance on its part or that of its employees servants or agents, for any loss occasioned to the Hirer as a result of the breakdown of equipment, a failure in the supply of electricity, a leakage or penetration of water, a fire or explosion, a government restriction, or an act of God, which may cause the premises to be temporarily closed or the hiring to be interrupted curtailed or cancelled.
14.7. The Hirer shall have in force with a reputable insurance company the following minimum insurance arrangements and shall be required to produce proof of such valid insurance to Re:Centre prior to the commencement of the hire:
a. Employers Liability – with a minimum limit of indemnity of £5,000,000 any one incident (to comply with statutory requirements)
15. DATA PROTECTION, USE OF SITE & ONLINE SECURITY
15.1. Re:Centre takes all reasonable steps to protect your personal information, however we cannot guarantee the security of any information you disclose online. By using the Re:Centre website you accept the inherent security implications of dealing online and will not hold Re:Centre responsible for any breach of security unless such breach has been caused by Re:Centre’s negligence.
15.2. By using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
15.3. You agree to use our site in accordance with these Terms and Conditions, only for lawful purposes and in a way which does not infringe the rights of anyone or restrict or inhibit anyone’s use and enjoyment of the site. If you do not comply with these terms, we may deny you access to our site.
15.4. Re:Centre takes all reasonable steps to protect your personal information, however we cannot guarantee the security of any information you disclose online. By using the Re:Centre website you accept the inherent security implications of dealing online and will not hold Re:Centre responsible for any breach of security unless such breach has been caused by Re:Centre’s negligence.
16. STANDARD COMPLAINTS PROCEDURE
16.1. Members and guests are encouraged to make any comment or complaint online via our website. When making comments and complaints via our website, please ensure that all contact details are included on the form so that a member of the management team can contact you to discuss. Should a Community Member or guest wish to discuss any issue in person they can also request to speak to a Manager on duty. If unsure of who to speak to, then managers can always be contacted through the Main Reception
16.2. It is our aim to respond within 72 hours of receiving a comment or complaint. All written and verbal complaints are regularly discussed and tracked until resolved.